BrightWork 365 Support Service
Get continuous Support and Knowledge Resources to ensure your BrightWork 365 implementation is a success.
Trusted by industry leaders
Overview
The BrightWork 365 Support Service is a direct channel of help and assistance for customers across a broad range of topics.
This assistance is provided through calls, emails, chat, website, and other learning and training resources.
Key Challenges
Having a Project Portfolio Management solution is not enough when you don’t know its full potential as a complete solution.
You have access to the BrightWork 365 software, but you also have questions about how you can leverage the software, our services, and our expertise in order to continue to be successful with your Project Portfolio Management Solution.
You are looking for Project Management experts who will accompany you on your project management success journey, and not just a project management tool provider.
Our Deliverables
A BrightWork 365 Support Team member will collaborate with you to define, scope and deliver a solution to your support ticket, ensuring clear communication and internal visibility.
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BrightWork 365 Help – Tutorials, guides, and FAQs.
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Online Support Portal – Get Help Now.
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In-Person Support – Phone, email, and web meetings .
Our Approach
BrightWork 365 Support Service is modeled on Technical Support Industry Standards. This is an aggregate of best practices and good practices found in various global frameworks and methodologies.
The BrightWork 365 Support team practices a process of continual improvement to provide you with a service of the highest standard.
Who This Is For
The BrightWork 365 Support Team is a group of professionals with in-depth knowledge of both BrightWork 365 and Microsoft 365.
Our team will work with the ticket creator or any representative necessary to ensure a successful resolution to the issue at hand.
Effort and Duration
Your BrightWork Customer Success Partner(s) will aim to respond to all support tickets within one business day. Resolution times will be dependent on the nature of the issue at hand.
Do More With BrightWork 365
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Customize – Easily configure your BrightWork 365 solution to customize your project workflows and processes.
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Integrate – Use Microsoft apps and the Power Platform to expand your project management capabilities.
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Collaborate – Work with your dedicated Customer Success Partner to securely deploy, adopt, and evolve your BrightWork 365 solution.
Next Steps
BrightWork 365 Support Service is modeled on Technical Support Industry Standards. This is an aggregate of best practices and good practices found in various global frameworks and methodologies.
The BrightWork 365 Support team practices a process of continual improvement to provide you with a service of the highest standard.
Our Deployment Services
Beyond your subscription, BrightWork offers three tailored deployment services to boost success.